Latest news about CPH Advantage membership

We have changed the terms and conditions of CPH Advantage membership (effective Monday 2 December 2019)

We want to provide rewarding experiences for all travellers – not just for a few who are members of a club. That’s why we will be discontinuing CPH Advantage to instead focus on creating even more relevant information and offers for all travellers.


Due to the Corona virus, we have postponed the discontinuance of CPH Advantage from 31 May 2020 to 31 August 2020. Up to this date, all members will still be able to, have the cash value of any earned Advantage points transferred to a Danish bank account or donate them to charity.


Please note that it will take longer than usual for the amount to be deposited into your account. This is due to reduced workforce as a result of the authorities' instructions.

You decide what to do with your points

  • donate them to charity. Click here,
  • have the cash value of your points transferred to a Danish bank account. Click here


Please note that you must select one of the options by no later than 31 August 2020. If you do not actively choose an option, your points will be donated to charity. 

Your CPH profile entitles you to a parking discount

Even if we are discontinuing the earning and spending of Advantage points, you will still have a profile with us. You can log in and view your purchase history and personal details. The profile also entitles you to a 20% parking discount in P4 and P12. Just login when you book parking – exactly as you do today.

You will still receive emails that keep you up to date with relevant information on Copenhagen Airport as well as news, offers and competitions from CPH shops and restaurants. If you no longer wish to receive this email from us, you can unsubscribe via the email. If you have any questions, check out our Q&As below. Otherwise, please feel welcome to contact customer service.

 

How do I use my Advantage points?
 

Up to 31 August 2020, you can choose to use your points as follows:

  1. Donate your points to charity from 2 December
  2. Have the cash value of your points transferred to a Danish bank account from 2 December
Can I order products online and use my points, even if the payment date is later on?
 

Yes, it’s fine to order items online and use your points at the same time,  as long as you pick up your order no later than 31 August 2020. Keep in mind that you must be logged in when ordering products in TAX FREE’s web shop.

Why is it no longer possible to earn points?
 

We can see that only a few of the many CPH Advantage members take the opportunity to earn and use points. At the same time, we want to give all travellers the same offers and opportunities. This is why we want to intensify our focus on creating relevant content for all travellers from now on.

What should I do if I don’t get to spend all my points in time?
 

If you don’t intend to travel during this period and therefore are not able to spend all your earned points, you can choose to donate the value of your points to charity.

Alternatively, you can choose to have the cash value of your points transferred to a Danish bank account. To receive the pay out, you need to fill out an online form available from 2 December 2019.

Please note that it may take up to four weeks from the time you submit the form until the pay-out is deposited in your account.

What happens if I don’t decide what should be done with my CPH Advantage points?
 

If you don’t decide what should happen to your points, we reserve the right to pay the value of your points to charity.

Will I still receive email newsletters from CPH?
 

Yes, you will. Even if we are discontinuing CPH Advantage, we will still be sending you news and notices of competitions and special offers by email.

How much are bonus points worth?
 

1,000 bonus points equal DKK 15 (EUR 2).

Where can I read the membership terms and conditions?
 

You will find CPH Advantage’s terms and conditions of membership here

Where can I register my bonus points later on?
 

Where can I register my bonus points later on? It’s important to tell the clerk that you want to earn or use your bonus points before you pay for a purchase. If a mistake is made, you can register your points later on by submitting a photo of the receipt along with your membership number to: cphadvantage@cph.dk.
We must have received the receipt within three months of the purchase to be able to register the bonus points.

 

What will happen to my profile/data?
 

Although we are discontinuing CPH Advantage on 31 August 2020, you will still be able to log in to your profile. Here you will have access to your personal details, an overview of your purchases, and the option to place an order in TAX FREE’s web shop with Click & Collect. You can also get a 20% discount when you book parking in selected parking facilities.

What benefits are available to me after CPH Advantage stops?
 

After 31 August 2020, the following benefits will still be available:

  • 20% discount on parking bookings at selected parking facilities
  • Coffee upgrade in Lagkagehuset
  • Car rental discount
Why do only selected shops and restaurants participate in CPH Advantage?
 

It is up to the shops and restaurants to decide whether they wish to participate in CPH Advantage.

I have pre-booked parking and exit the parking facility between 30 November 2019 and 31 May 2020. What will happen to my points?
 

All members who have booked parking before or on 30 November 2019 and who exit the facility after 2 December 2019 will be awarded their points in December/January. Hereafter, it will no longer be possible to earn more points from parking. However, you will still be able to use your points in the stores and restaurant, who participate in CPH Advantage. 

I could not use my points in the TAX FREE store due to technical difficulties at check out. What should I do?
 

We regret that it was not possible to use your points in the TAX FREE store. You can choose to have the amount transferred to your Danish bank account instead. To have the payment disbursed, you can fill in an online form from 2 December 2019.

I can’t remember my password and can’t log in
 

If you don’t remember your password and need to log in, you can always have a link sent to you to create a new password here

I don’t have a Danish bank account. What should I do?
 

It is only possible to have the value of points transferred to al Danish bank account. We encourage you to spend your points by 31 August 2020, or to donate them to charity through our website.

I have come to realise that the account information I have shared are incorrect. Is there any way for me to correct the information?
 

You will receive an email with instructions on what to do.

I have chosen to donate the value of my points to charity by mistake. Instead I wish to have the amount paid out to my Danish bank account. How do I do this?
 
Can I choose to donate a part of the amount and have another part paid out?
 

You must choose one option.  We can only pay out the total amount as either donation or cash.

Is a donation tax deductable?
 

No, the donation is not deductable.

When can I expect to have the amount deposited on my bank account?
 

It may take up to four weeks from the time you submit the form until the money is deposited in your account.

Please note that it will take longer than usual for the amount to be deposited into your account because of the Corono Virus outbreak. This is due to reduced workforce as a result of the authorities' instructions.